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Refund and Returns Policy EE &Co

At EE &Co, we strive to provide high-quality electronics and exceptional customer service. However, we understand that sometimes a product may not meet your expectations. That’s why we have a clear and fair Return and Refund Policy to ensure your satisfaction.

EE &Co Electronics Showroom at Chicago, USA

Please read this policy carefully before making a purchase or requesting a return. By shopping with us, you agree to the terms outlined below.

1. Return Eligibility

1.1 Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused and in original condition – The product must be in the same condition as when you received it, with all original packaging, accessories, and tags intact.
  • Within the return window – Returns must be requested within 30 days of delivery.
  • Proof of purchase – A valid receipt, order number, or invoice is required.

1.2 Non-Returnable Items

Certain items cannot be returned due to their nature or for hygiene and safety reasons:

  • Opened software, DVDs, or digital downloads
  • Personalized or custom-made electronics
  • Final sale or clearance items (marked as non-returnable at purchase)
  • Products damaged due to misuse or unauthorized modifications

2. How to Initiate a Return

2.1 Online Purchases

If you bought an item from our website, follow these steps:

  1. Log in to your EE &Co account and go to Order History.
  2. Select the order and click “Request a Return.”
  3. Fill out the return form and select a reason.
  4. You’ll receive a Return Authorization Number (RAN) and shipping instructions via email.

2.2 In-Store Purchases

For items bought at an EE &Co physical store:

  • Bring the product, original receipt, and payment method to the store.
  • A store associate will process your return or exchange.

2.3 Shipping the Item Back

  • Pack the item securely in its original packaging.
  • Include all accessories, manuals, and free gifts (if applicable).
  • Attach the prepaid return label (if provided) or ship it to the address given in your return confirmation.
  • We recommend using a tracked shipping method, as EE &Co is not responsible for lost return packages.

3. Refund Process

3.1 When Will I Get My Refund?

Once we receive and inspect your return, we’ll notify you of the approval or rejection.

  • Approved returns: Refunds are processed within 3-5 business days.
  • Credit card payments: Refunds appear in 5-10 business days, depending on your bank.
  • Debit cards, PayPal, or other methods: Processing times vary.

3.2 Refund Methods

  • Original payment method – Refunds go back to the card or account used for purchase.
  • Store credit – If you prefer, we can issue an EE &Co e-gift card for future purchases.
  • Exchange – You may request a replacement for a defective or incorrect item.

3.3 Partial Refunds

In some cases, only a partial refund may be granted, such as:

  • Missing accessories or original packaging.
  • Signs of use, damage, or wear not caused by EE &Co.

4. Exchanges

If you received a defective, damaged, or wrong item, we’ll gladly exchange it.

  • Contact our customer service within 7 days of delivery.
  • Provide photos/videos of the issue for verification.
  • We’ll ship a replacement once the return is received (if applicable).

5. Return Shipping Costs

5.1 Free Returns (Within the U.S.)

  • EE &Co offers free return shipping for eligible items (excludes final sale products).
  • A prepaid return label will be emailed to you.

5.2 Customer-Paid Returns

  • If the return is due to a change of mind, you may cover return shipping.
  • International returns are subject to customs fees, which are non-refundable.

6. Damaged or Defective Products

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery.
  2. Provide order details and photo/video evidence.
  3. We’ll arrange a free return or replacement.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  • Check your bank account again.
  • Contact your credit card company (processing times vary).
  • If the issue persists, email us at support@ee.com.co

8. Extended Holiday Return Policy

During the holiday season (November 15 – December 31), purchases may be returned until January 15 of the following year.

9. Warranty Claims

Some electronics come with a manufacturer’s warranty. If your product fails after the return period, check the warranty terms or contact the manufacturer directly.

10. Contact Us

For any questions about returns or refunds, reach out to our customer support:

  • Email: support@ee.com.co
  • Live Chat: Available on our website (Mon-Fri, 9 AM – 6 PM EST)

At EE &Co, your satisfaction is our priority. We aim to make returns and refunds as hassle-free as possible. Thank you for shopping with us!